Frequently asked Questions x
Frequently Asked Questions
What is the average lead time for orders?
On average, our orders take approximately 8 weeks for design and printing. However, please note that this is a general guide and may vary based on factors such as the promptness of receiving your wording, the number of artwork changes required, the selected print methods, and the complexity of your order.
What is your design timeframe?
Please allow 6-8 weeks (plus shipping) for us to design and print your menus and seating charts once we receive your guest list and seating allocation. If you have any concerns regarding lead times, please don't hesitate to contact us.
When Should I Order My Invitations?
We recommend sending your Wedding Invitations 3 months prior to your Wedding Date.
How early should I send save the dates?
Save- the dates should ideally be sent 9-12 months before the wedding day. However, if save-the-dates weren't sent or it's a destination wedding, sending invitations 2-4 months in advance is recommended.
Are envelopes included with my order?
Yes, envelopes are included with all invitations, save the dates, RSVP cards, and thank you card orders. Please note that unless you select "guest addressing," the envelopes will arrive blank.
How long until I receive my designs?
Please allow up to 5 business days for design proofs and revisions.
Do you have a minimum order quantity?
Yes, we have a minimum order requirement of 50 units. This ensures that we can cover the labor and material costs involved with each project. While we can print fewer quantities, the price for 10 or 20 units will be the same as for 50.
What happens after I place my order?
Once we receive your order, we will send you a form to gather the wording, ink, and paper options for your order. You will receive two rounds of digital proofs included in your order. The first proof will be designed exactly as specified by you, and you will have one round of revisions if needed. Please note that changes to ink colour and copy are possible, but fonts, layout, and design elements cannot be changed unless discussed prior to placing your order. Additional revisions or layout adjustments will incur an additional fee of $85 per proof.
Will my invitations arrive assembled?
No, your invitations do not arrive assembled unless specified otherwise in your order.
Can I order more invitations if I realise I didn't order enough?
We strongly recommend ordering at least 10 extra invitations when placing your order to account for any last-minute additions to your guest list. After approving your design proof, the quantity of your order cannot be changed.
Can you rush my order?
Please contact us and let us know your required timeline for the invitations. If possible, we may be able to prioritize your order with a 30% rush order fee. The feasibility and cost will be confirmed upon discussion.
Do you ship worldwide?
Yes, we ship our stationery worldwide. However, please note that welcome signs and seating charts cannot be shipped overseas.
What are the shipping timeframes within Australia?
These shipping times are estimates and do not include design and production time.
- NSW, VIC, ACT: 2-5 business days
- QLD, SA: 3-6 business days
- WA, TAS, NT: 4-10 business days
- Free standard delivery via Australia Post is included for orders over $500. All stationery orders include tracking and require a signature